We’ve all been there, super excited for your Uber Eats delivery to arrive, and then it’s missing an item, or wrong, or cold, or maybe it never even showed up.
How to Get a Refund on Uber Eats
Fortunately, Uber Eats does have a way to request a refund, and with the right steps and some swift action, you can get your money back without too much of a headache.
1. Launch the Uber Eats App
As soon as you realize something is wrong with it, open the Uber Eats app on your phone. Tap the “Orders” tab at the bottom and locate the order you have a question about.
2. Report the Issue
Choose the order with issues and click “Help.” You will be presented with typical issues: “Missing items,” “Order never arrived,” “Wrong items,” or “Food wasn’t good.” Select the option that most closely fits your circumstances.
3. Follow the Prompts
Uber Eats will walk you through a brief series of prompts depending on the question you chose. Do try to be specific. The more thorough and candid your complaint, the better your chances of getting a refund or credit.
4. Wait for a Response
Uber Eats will generally get back to you within a few hours to a day after you send a complaint. They often do so with a partial or full refund, either back to your original payment method or as Uber Cash.
Securing a refund on Uber Eats is not a very difficult process, but moving quickly and being clear about your issue can be very beneficial. It never hurts to complain. Your feedback is important, and Uber Eats wants to ensure you keep coming back.