It is easy to order food online, so what happens when your order goes wrong? Perhaps your food never showed up, your delivery was late or you were overbilled. Of course, the first question you have is: “Can I talk to Uber Eats customer care?”
The answer is yes, but not exactly the same as instantly talking to a live agent the way you might with some other services. While Uber Eats does provide customer support chat options, they exist almost exclusively within the app.
How to Get to Uber Eats Support Chat
Here’s how to begin chatting to someone about your query on Uber Eats:
• Launch the Uber Eats app on your phone.
• Navigate to “Orders” and click on the specific order you are having problems with.
• Tap on “Get Help”.
• Select the topic that best describes your problem — for example, “My order never arrived” or “I was charged the wrong amount.”
You’ll be directed to a chat-based help center or have the ability to send a message to support, depending on the issue.
Typically, Uber will get back to your problem within a few minutes to a few hours, the longer end being for more than complicated issues.
Is There a 24/7 Chat Option?
Uber Eats does not offer a traditional 24/7 live chat service. Instead, they rely on a support message system which feels like a chat, but it’s processed asynchronously. You’ll get a notification when support responds and you can keep the conversation from your app.
Other Ways to Reach Uber Eats
• Support: Go to the Uber Eats support section in their website to see answers to their most frequently asked questions.
• Phone Based Support: Phone support could be an option if you live in certain areas.
• Social Media: You can ask on Twitter or Facebook as well.
Final Thoughts
Uber Eats doesn’t have a conventional live chat, but you can get the help you need quickly using other in-app support features. It’s user friendly, and most people are able to find the help that they need fairly quickly. So yes, you can “chat” with Uber Eats, but not necessarily in live time.