If you’ve had problems with an order on Uber Eats— whether there’s an item missing from your order, has been delivered to the wrong address, or there’s an issue with your payment, you might be looking to contact Uber Eats directly via email.
Unfortunately, Uber Eats doesn’t provide a public customer service email address. Don’t worry, though — there are other quick, cheap ways to get their attention.
How Do You Contact Uber Eats?
Here is how:
In-App Help Center (Fastest Method)
The most simple and effective method of contacting Uber Eats is through the app.
• Open the Uber Eats app.
• Tap your profile or head directly to “Orders.”
• Select the order with which you have an issue, tap “Help,” and select the category that most closely matches your concern.
According to the company, Uber Eats customer service takes anywhere from a few hours to one business day to respond, depending on what the issue is.
Uber Eats Website Help Portal
If you’re on a computer or don’t want to use the app, visit the Uber Eats Help Center. To get started, simply sign in with your account and then choose what issue you’re experiencing. You will be taken step by step, just as in the app.
Social Media Support
Uber Support is also still active on Twitter (@Uber_Support). You can direct message them for general help; please don’t post personal information in the comments.
Bottom Line
Uber Eats has no phone support, no email support, no way to contact them about a problem, so why is it curved? So the next time you are missing food, or encounter another problem, just tap “Help” in the app, you’ll often find a resolution faster than in the time it took to receive an email response.